Last Updated: 16/11/2023
1. Introduction
Welcome to Serentech. We are committed to safeguarding the privacy of our website visitors and service users. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
2. Collecting Personal Information
The following types of personal information may be collected, stored, and used:
- Information about your computer including your IP address, geographical location, browser type and version, and operating system.
- Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
- Information that you enter when you register with our website, such as your email address.
- Information that you enter in order to set up subscription services.
- Information that is generated while using our website, including when, how often, and under what circumstances you use it.
- Any other personal information you send to us.
3. Using Personal Information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:
- Administering our website and business.
- Personalizing our website for you.
- Enabling your use of the services available on our website.
- Sending you email notifications that you have specifically requested.
- Dealing with inquiries and complaints made by or about you relating to our website.
- Keeping our website secure and prevent fraud.
- Verifying compliance with the terms and conditions governing the use of our website.
4. Disclosing Personal Information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
- To the extent that we are required to do so by law.
- In connection with any ongoing or prospective legal proceedings.
- In order to establish, exercise, or defend our legal rights.
5. International Data Transfers
Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6. Retaining Personal Information
Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.
7. Security of Personal Information
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
8. Amendments
We may update this policy from time to time by publishing a new version on our website.
9. Your Rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:
- The payment of a fee [if legally permissible]; and
- The supply of appropriate evidence of your identity.
10. Third-Party Websites
Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating Information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13. Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@serentech.co.uk